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Date & Time: 03:00 - 04:00 PM (GMT +8) | Wednesday, February 4, 2026
Location: Online via Google Meet
Personalization is no longer optional, but most strategies still break down between what customers actually trust and what brands can scale operationally.
This event brings those pieces together: how to turn real market signals - especially from creators who sit at the intersection of culture, language, and purchase intent - into AI-powered customer experiences that deliver relevant discovery, recommendations, and lifecycle engagement across every touchpoint.
You’ll learn how to capture creator-led insights as structured intelligence, then activate them through AI personalization (search, merchandising, chat assistance, dynamic content, and post-purchase journeys) so trust doesn’t end with a campaign - it scales through the entire customer journey.
He oversees 40+ engineers and multiple global projects, known for building scalable delivery teams and aligning tech execution with business goals.
With 10+ years of experience turning data signals into actionable delivery strategies, he aligns technology, personalization, and team execution to drive real business growth, making him a strong voice on how AI and creator intelligence translate market signals into revenue.
Khara leads cross-border business development, connecting global brands with China and broader Asia. Bridging APAC/EMEA strategy, data, and execution, she turns market complexity into growth - spanning expansion, influencer ecosystems, and cultural intelligence.
With 15+ years of experience boosting conversion rates and scaling multi-channel growth, he’ll share exclusive local insights into the challenges and opportunities shaping Hong Kong retail today.
Connect trust + tech into one strategy: Learn how creator-led market signals can fuel AI personalization across the full customer journey.
Turn one-off experiments into repeatable programs across CRM, retargeting, onsite UX, and lifecycle automation so teams can ship faster while staying consistent and in control.
Focus on customer-valued use cases like recommendations, smarter search and merchandising, and chat-assisted shopping, using clear signals instead of flashy AI features.
Capture creator and market insights once, structure them as reusable intelligence, and activate them everywhere without extra tools, handoffs, or operational complexity.
Watch practical walkthroughs that connect creator intelligence to AI personalization, with examples you can apply to acquisition, content, conversion, and post-purchase journeys.
Session 1 — From Market Signals to Scalable Trust: Creator-Led Personalization at Scale
Session 2 — Personalization & Customer Experience: AI as the Execution Engine
